Shipping & Returns

SHIPPING


We do not process or ship orders on weekends or holidays. Orders will be shipped standard ground, 5-7 business days, unless otherwise specified. We offer free shipping over $250, for domestic ground shipping only. You must specify a physical address, currently no delivery to P.O. Boxes. Signature upon delivery is not required; Revel Rey, LLC is not responsible for any lost or stolen items.

 

SHIPPING NOTIFICATIONS


You will receive an email notification when your order has shipped, which will contain tracking information.

 

INTERNATIONAL SHIPPING POLICY


Orders which are designated for shipment outside of the United States may be subject to taxes, customs duties, and brokerage fees levied by the destination country ("Import Fees"). The recipient of the shipment is the importer in the destination country, and is responsible for Import Fees. Import Fees may include the following charges:

Duties: the amount charged by the country for an individual item
Freight: transportation costs incurred by the carrier
Insurance: the amount for insuring the package
Taxes: the Value Added Tax (VAT) charged by the country
Brokerage: the amount charged by the broker to clear customs
Disbursement: the amount the carrier charges to disburse the costs to the country
Other Fee(s): the transaction fee and any additional costs that may be incurred (e.g., rural-area charges, extra fees for a particular country, etc.)
If you refuse a shipment from Revel Rey, or a shipment is undeliverable, you are responsible for the original shipping charges, any Import Fees that are incurred, and the cost of returning the item to Revel Rey. The amount will be deducted from your merchandise refund. Free shipping for orders over $250 does not apply to international orders. Please email your shipping and handling questions or comments to info@revelreyswim.com

 

RETURNS


Revel Rey will gladly accept returns within 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Please email returns@revelreyswim.com with the order number in the title and item you wish to return. We will process your return and send you a return shipping label. There is a $5 restocking fee deducted from your refund. 

To see all orders and order numbers, please log into your Revel Rey account. Any additional questions, please email returns@revelreyswim.com.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging along with sanitary tags. 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If you are approved, then your refund will be processed, and a credit for your item will automatically be applied to your credit card or original method of payment, within 7 business days.