Shipping
We do not process or ship orders on weekends or holidays. Orders will be shipped standard, 7-10 business days, unless otherwise specified. We offer free shipping worldwide. You must specify a physical address, currently no delivery to P.O. Boxes. Signature upon delivery is not required; Revel Rey (Croft Studio, LLC) is not responsible for any lost or stolen items.
Shipping Notifications
You will receive an email notification when your order has shipped, which will contain tracking information.
International Shipping Policy
Orders which are designated for shipment outside of the United States or Australia may be subject to taxes, customs duties, and brokerage fees levied by the destination country ("Import Fees"). The recipient of the shipment is the importer in the destination country, and is responsible for Import Fees. Import Fees may include the following charges:
- Duties: the amount charged by the country for an individual item
- Freight: transportation costs incurred by the carrier
- Insurance: the amount for insuring the package
- Taxes: the Value Added Tax (VAT) charged by the country
- Brokerage: the amount charged by the broker to clear customs
- Disbursement: the amount the carrier charges to disburse the costs to the country
- Other Fee(s): the transaction fee and any additional costs that may be incurred (e.g., rural-area charges, extra fees for a particular country, etc.)
If you refuse a shipment from Revel Rey, or a shipment is undeliverable, you are responsible for the original shipping charges, any Import Fees that are incurred, and the cost of returning the item to Revel Rey. The amount will be deducted from your merchandise refund. Free shipping for orders over $150 does not apply to international orders. Please email your shipping and handling questions or comments via our contact form.
Returns
If you need to return your order, you must contact customer service via our contact form. We do not except returns on sale items.
To see all orders and order numbers, please log into your Revel Rey account. Any additional questions, please contact us.
